Faulty Goods

At Truly Jewellery we make every effort to ensure all goods dispatched are in excellent condition.

Should there be a problem or a fault with any of our goods please let us know as soon as possible.

All problems / faults need to be reported within seven days of receiving a product.

All goods are covered by a one-year guarantee from our date of sale against manufacturing faults. We will offer our customers an exchange, repair, or issue a credit for the faulty item at our discretion. 

Our guarantee does not cover customer neglect or damage. Please ensure that goods are adequately packaged when returning them.

Returned goods must be in the original packaging and not used.

We recommend using Royal mail recorded delivery keeping your proof of postage. 

How To Pay

All goods are dispatched within 24 hours on receipt of full payment.

We accept payment via paypal and credit/debit card.

Customer Feedback

We take pride in providing our customers with an excellent customer service experience.

If you have an issue with the service you have received, please pick up the phone and let us know, so we can try and resolve this for you.

Please contact us directly with any urgent queries, all general comments and feedback can be sent via email to sales@trulyjewellery.co.uk