Delivery & Returns

Your order will be sent to you via first class post within 24 hours of receiving the order. We cannot guarantee the speed of the postal service, so we also offer next day delivery for an extra charge – just select express delivery at checkout.

If you are not satisfied with your purchase, for whatever reason, you can return it within 14 days for a full refund. You will need to pay for return postage and you should keep your proof of posting.

Please note pierced earrings cannot be returned for hygiene reasons, unless the product is faulty.

UK Delivery Information


Our delivery service for UK web orders are first class and free, dispatch is the same day if placed before 1pm.

Europe and Worldwide

Postage is £10 plus £1 for each additional item. They are sent tracked and signed for, you will receive a tracking number via email if we have your email address.

Wholesale Delivery Information


Postage Charge (these charges are correct at the time of printing but may be subject to change)

You will be required to sign for your parcel.
£8.00 Courier to mainland UK (FREE delivery for orders over £300)

£17.50 to the Scottish Offshore Islands, Isle of Man, Scottish Highlands and Northern Ireland and The Republic of Ireland (FREE delivery for orders over £500.00).

£25.00 to the Channel Islands and most of mainline Europe, please ring for excluded countries.

Gift Wrapping

All of our products are presented in a luxurious gift bag or box as standard.

Our Stockists

Here are a selection of Hotels and Spas that Truly Jewellery are working with.

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